Refund & Cancellation Policy

Refund and Cancellation Policy – Zapla

Effective Date: 10th May 2025

Last Updated: 13th October 2025

General Policy

All payments made to Zapla are final and non-refundable unless explicitly stated otherwise in this policy or in a separate written agreement. Accounts terminated for violations of our Terms and Conditions forfeit all refund rights regardless of payment timing or subscription length. Due to the nature of our digital services including automation setup CRM deployment and subscription-based tools we generally do not offer refunds for services already delivered.

Free Trial

All new Zapla accounts start with a 14-day free trial. You will not be billed until your trial ends unless you choose to upgrade earlier.

30-Day Money-Back Guarantee

To give you confidence in Zapla we provide a 30-day risk-free period counted from the date of account creation (this includes any free trial).

Monthly subscriptions: If you cancel within 30 days of account creation we will refund your first monthly payment in full (excluding any usage-based charges outside your plan).

Annual Founders subscriptions: If you cancel within 30 days of account creation we will refund your annual payment in full provided you have not used the free onboarding or training bonus. If onboarding or training has been delivered we deduct $497 (the stated value of onboarding) from any refund.

Refunds are not available after 30 days from account creation.

Important: Any usage charges or add-ons outside your subscription package (e.g. SMS WhatsApp extra email sends AI credits call minutes or other pay-as-you-go services) are not refundable under this guarantee.

Examples:

Monthly Launch Plan (trial + refund overlap)

Sign up: 1 June (14-day trial until 15 June)

First billing: $97 on 15 June

Cancel: 25 June (24 days from signup 10 days into paid period)

✅ Refund: $97 in full

⏱️ Note: The 30-day guarantee started on 1 June so it ends on 30 June (not 15 July)

Annual Growth Plan (trial + refund overlap no onboarding)

Sign up: 1 June (14-day trial until 15 June)

First billing: $2,970 on 15 June

Cancel: 25 June (24 days from signup 10 days into paid period)

✅ Refund: $2,970 in full

⏱️ Note: The 30-day guarantee started on 1 June so it ends on 30 June

Annual Growth Plan (trial + refund overlap onboarding used)

Sign up: 1 June (14-day trial until 15 June)

First billing: $2,970 on 15 June

Onboarding call: 18 June

Cancel: 25 June (24 days from signup 10 days into paid period)

✅ Refund: $2,970 – $497 = $2,473

Annual Growth Plan cancelled after guarantee ends

Sign up: 1 June (trial until 15 June)

First billing: $2,970 on 15 June

Cancel: 10 July (39 days from signup 25 days into paid period)

❌ No refund — the 30-day window ended on 30 June. Access continues until 31 May of the following year.

Important conditions for guarantee eligibility

This 30-Day Money-Back Guarantee applies only to accounts in good standing. The guarantee does not apply if:

1. Your account is terminated for violations of our Terms and Conditions

2. We detect multiple accounts from your business created to circumvent plan limits

3.You provide false or misleading information during signup or verification

4. You fail to respond to reasonable verification requests within the required timeframe

5. You initiate a chargeback instead of requesting a refund through proper channels

6. The 30-day period starts from your account creation date not your first payment date and includes any trial period.

Verification and Fraud Prevention

To protect platform integrity and prevent abuse we may request business verification at any time before processing a refund. Verification may include business email confirmation ABN or company registration website verification and explanation of use.

Refund requests may be delayed or denied if:

You fail to respond to verification requests within 7 business days

We detect multiple accounts from the same business

The information provided during signup or verification is false or misleading

Your account activity suggests fraudulent intent or abuse

Where we identify multiple accounts from the same business only one account may be eligible for a refund and we may require account consolidation or upgrade to an appropriate plan before processing any refund.

Subscription Cancellations

Monthly subscriptions: You may cancel at any time. Upon cancellation you retain access through the end of your current billing month. No further charges will be incurred after cancellation.

Annual subscriptions: Annual plans are prepaid and heavily discounted. You may cancel at any time to prevent renewal but except as covered under the 30-Day Money-Back Guarantee no refunds are given for unused portions of an annual subscription. You will retain access until the end of your prepaid term.

Exclusions

The following are non-refundable:

1. Any usage charges or pay-as-you-go services not included in your subscription package (e.g. SMS WhatsApp extra email sends call minutes AI credits overages)

2. Messaging credits purchased in advance

3. Third-party pass-through fees

4. Onboarding/training sessions once delivered (deducted at $497 if refund requested)

5. Accounts suspended or terminated for violations

The following circumstances make you ineligible for any refund including the 30-Day Money-Back Guarantee:

a) Accounts suspended or terminated for breach of fair use anti-spam or Acceptable Use Policy

b) Accounts terminated for creating or operating multiple accounts for the same business to circumvent plan limits

c) Accounts terminated for providing false or misleading information during signup or verification

d) Failure to respond to verification requests within the required timeframe

e) Accounts terminated for fraud abuse chargebacks or other violations of the Terms and Conditions

f) Accounts found to be sharing credentials reselling access or violating permitted use restrictions

In all such cases no refund credit or partial refund will be provided regardless of when termination occurs and any prepaid amounts are forfeited.

Chargebacks and Payment Disputes

Initiating a chargeback dispute through your bank or card provider instead of working with us directly is considered a breach of these terms and results in:

- Immediate forfeiture of any refund rights including the 30-Day Money-Back Guarantee

- Immediate suspension or termination of your account and all associated accounts

- Treatment of the chargeback amount as an unpaid debt

- Potential recovery costs and fees being passed on to you

- Loss of any grandfathered pricing founder benefits or promotional offers

If you have a billing concern or dispute please contact [email protected] first so we can resolve it directly. Most issues can be resolved quickly through direct communication.

Exceptions: This section does not apply to chargebacks initiated for clearly fraudulent transactions not authorized by you.

Australian Consumer Law (ACL)

This policy does not exclude any rights or remedies you may have under the Australian Consumer Law. You are entitled to a refund or replacement in the event of a major service failure.

Refund Requests

If you believe you are entitled to a refund under this policy please contact us at [email protected]. Requests must be made within the applicable timeframe.

Processing requirements:

- Refund requests may require business verification before processing

- We may contact you using your registered email to verify the request and account status

- You must respond to verification requests within 7 business days or the request may be denied

- Refunds are processed to the original payment method within 5 business days of approval

Refund requests will be denied where:

- The account has been terminated for violations of our Terms and Conditions

- Multiple accounts from the same business have been detected

- You have initiated a chargeback which we treat as forfeiture of refund rights

- You have failed to provide requested verification information

- The account has been flagged for fraud abuse or policy violations

If your refund request is denied you will receive written explanation of the reason.

Contact

For billing or refund inquiries please email [email protected].