Terms and Conditions

Terms and Conditions – Zapla

Effective Date: 11th May 2026

Last Updated: 11th May 2026

These Terms and Conditions (“Terms”) govern your access to and use of the Zapla websites, apps and related services (“Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you may have under the Australian Consumer Law or any other non-excludable law.

1. Definitions

In these Terms:

Business means a single legal entity or brand controlled by that entity.
Workspace means a single Zapla environment created for one Business.
Plan means a paid subscription tier such as Launch, Growth, Scale, Enterprise or Agency, as described on the Zapla website or in an order form.
Trial means the fourteen-day evaluation period described in section 6.
Messaging services means channels such as SMS, MMS, WhatsApp and similar services that allow you to send messages through the Services.
Pass-through charges means metered or third-party fees (for example, messaging delivery charges, verification and registry fees, taxes and similar costs) that Zapla passes through.
Grandfathered pricing means a legacy price or plan version that an existing customer may keep while the subscription remains active and paid.
Sunset means phasing out a legacy plan or feature on a stated future date with notice and a migration path.
Extraordinary change means an external event outside Zapla’s reasonable control that materially affects costs or availability.

2. Eligibility and accounts

You must be at least eighteen years old and capable of entering into a binding contract to use the Services.

You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. You must promptly notify Zapla of any unauthorised access or security incident.

Zapla may request verification details, for example business email domain, ABN, phone verification and card authorisation, to protect platform integrity and reduce fraud and abuse.

3. Use of the Services and acceptable use

You must use the Services only for lawful purposes and in accordance with these Terms, any documentation and all applicable laws.

You must not:

attempt unauthorised access to the Services or related systems.

interfere with or disrupt the operation or security of the Services.

send spam or unlawful communications, or messages to recipients who have not consented or who have opted out.

use purchased, rented or scraped lists.

upload or transmit content that is abusive, harassing, defamatory, discriminatory, illegal or infringes third-party rights.

attempt to reverse engineer, copy or compete with the Services in violation of Zapla’s intellectual property rights.

operate in a manner that harms Zapla’s reputation, service providers or other users.

During a Trial you must not resell the Services, provide client access or attempt to bypass any usage or feature limits.

AI features and disclaimer

AI features may generate inaccurate or incomplete content. The Services do not provide legal, financial, medical or other professional advice. You are responsible for reviewing and verifying any AI output before use and for any consequences of relying on it.

Zapla may monitor high-level platform metrics, for example spam complaints, bounce rates and error rates, and may suspend or throttle access where necessary to protect the Services and other users.

4. Plans, workspaces, seats and fair use

Each Launch Plan includes one Workspace for one Business.

“Unlimited seats” means unlimited named users who are employees or long-term contractors of that Business inside a single Workspace. Seats may not be shared, resold or used to provide client access. Agencies and multi-brand operations must use an Agency or Enterprise Plan.

Zapla may apply reasonable fair-use measures and throttling to protect deliverability, platform quality and margins. “Unlimited” refers to usage consistent with normal business communications, not indiscriminate bulk sends, purchased lists or high-risk content.

Zapla may suspend, limit or require an upgrade where usage patterns suggest credential sharing, reselling of access or serious breach of these Terms.

5. Messaging services, pass-through charges and compliance

Some Plans may include messaging allowances, for example inclusive SMS, MMS or WhatsApp, or monthly messaging credits that reset each month, as described on the pricing page or in your order form. Messaging allowances are provided on a fair-use basis for normal business communications.

Pass-through charges

Registration fees, surcharges, carrier fees, taxes and similar third-party charges for messaging may be passed through at cost.

Compliance

You must:

have a valid legal basis or consent for each recipient.

identify the sender in each message.

provide a functional unsubscribe or opt-out and action it within a reasonable period, for example within five business days.

comply with all carrier and platform policies and applicable laws, including the Australian Spam Act 2003 (Cth), the Privacy Act 1988 (Cth), the Singapore Personal Data Protection Act 2012, the Singapore Spam Control Act, the New Zealand Unsolicited Electronic Messages Act 2007, and any other applicable telecommunications or direct marketing laws.

Zapla may suspend or restrict messaging where Zapla detects spam complaints, policy breaches, excessive bounce or complaint rates, or risk to providers or other users.

Extraordinary change

If an Extraordinary change materially affects messaging inclusions or costs, Zapla may modify or discontinue an inclusion or change pricing. Zapla will provide at least 30 days’ notice for a plan-level change where reasonably possible, or as soon as practicable for urgent changes driven by regulators, carriers or platform blocks.

Your options

If Zapla makes a change that materially reduces messaging inclusions on your Plan, you may accept the change, move to another Plan or cancel before the change takes effect. If you prepaid annually and do not accept the change, Zapla will apply a pro-rata account credit for the unused portion of the current term. If Zapla fully removes messaging with no reasonable replacement, you may request a pro-rata refund of the unused portion of the Plan fee instead.

Messaging compliance indemnity

You are solely responsible for the legality of your messaging content, contact lists and sending practices. You indemnify Zapla from and against claims, fines, penalties or costs arising from your messaging content, lists or compliance failures, including complaints relating to consent, sender identification or unsubscribe handling, to the extent permitted by law.

6. Trials – eligibility and limits

Trials are for evaluation only and are limited to one active Trial per Business and per primary domain.

Zapla may limit Trial features and usage, for example contact volume, email sends, SMS, voice minutes, seats, data export and custom sending domains, to protect platform integrity and deliverability. Some features may only unlock after verification and payment.

Creating multiple accounts or workspaces to circumvent Trial limits, messaging caps or refund guarantees is a breach of these Terms and may result in suspension or termination without refund.

7. Fees, payments, taxes and price changes

Fees are billed in accordance with your selected Plan and are due upon invoicing. Payments are processed by Zapla’s payments provider(s). Zapla does not store full card numbers.

All fees are shown inclusive or exclusive of GST as stated at checkout. You are responsible for applicable taxes.

Zapla may change prices or features with notice. Where required by law, Zapla will provide reasonable prior notice of material price changes and give you an opportunity to cancel before the change takes effect.

Price lock for founders

If you qualify for a founders price, Zapla will lock your subscription price for twenty-four months from your first paid date while your subscription remains active and paid. The lock does not apply to taxes, currency changes or pass-through charges.

After the lock ends, Zapla may adjust prices with at least 60 days’ notice. Any annual increase will be capped in accordance with limits stated on the pricing page at the time.

Founders pricing is not transferable and is limited to one Workspace per legal entity. Lapse, downgrade or non-payment may void the lock.

Grandfathering and sunsets

Zapla may create new Plan versions. Existing customers may keep grandfathered pricing or plan versions while active and paid. Zapla may sunset a legacy plan or feature by providing at least six months’ notice and a reasonable migration path, subject to any Extraordinary change.

Grandfathered status ends if the subscription lapses, is downgraded or terminated, or if the plan or feature is sunset as set out above.

Late payments and chargebacks

If a payment fails, Zapla may retry charges and contact you for updated details. Zapla may suspend or limit the Services for overdue invoices and may charge lawful late fees or interest where permitted.

Initiating a chargeback or payment dispute instead of working with Zapla directly is treated as a breach of these Terms and may result in immediate suspension or termination of your account and related accounts, loss of promotional benefits and treatment of the disputed amount as an unpaid debt. This does not apply where a chargeback is raised for a genuinely unauthorised transaction on your payment method or a verified Zapla billing error.

If you have a billing concern, contact [email protected] first so Zapla can attempt to resolve it directly.

8. Refunds, cancellations and credits

This section operates alongside any rights you may have under the Australian Consumer Law.

Free Trial

All new Zapla accounts start with a 14-day free Trial. You will not be billed until your Trial ends unless you choose to upgrade earlier.

No change-of-mind refunds

Except as required by the Australian Consumer Law or other non-excludable law, all fees are non-refundable after the free trial ends. We do not offer change-of-mind refunds once a paid subscription begins.

Monthly subscriptions may be cancelled at any time and will remain active until the end of the current billing month. Annual subscriptions are prepaid and non-refundable after the free trial ends, except where required by law.

If Zapla provides any discretionary refund, partial refund or credit in a particular case, that does not mean Zapla is required to do so again in the future.

Annual plans and onboarding

Some annual plans may include onboarding, implementation, migration or setup assistance.

Where onboarding or setup has already been delivered and a refund or cancellation is later approved, Zapla may deduct the reasonable value of that onboarding or setup from any refund or credit, to the extent permitted by law.

If onboarding, implementation or setup has not yet been delivered, Zapla may, at its discretion, determine whether any refund or credit applies based on the circumstances.

9. Data privacy, security and prohibited data

Your use of the Services is also governed by the Zapla Privacy Policy. Zapla takes reasonable administrative, technical and organisational measures to safeguard your data.

You are responsible for obtaining required consents to process personal data through the Services, ensuring that your instructions to Zapla comply with applicable laws, and controlling which data you upload.

Prohibited data

Unless Zapla agrees in writing, you must not submit or store:

full payment card numbers or CVV details, or bank account numbers, except through Zapla’s designated payments provider.

health information regulated by health-privacy laws.

government identifiers or biometric templates.

personal data of children under thirteen.

Data retention and deletion

Upon termination of a paid Plan, Zapla generally retains account data for up to 60 days to enable export or reactivation, unless you request deletion earlier or law requires a different period. After that period, Zapla may delete or de-identify data in active systems. Certain records, for example invoices and security logs, may be retained longer to meet legal, tax, security or business requirements.

Backups are overwritten on a rolling schedule; residual copies may persist for up to 90 days after deletion from active systems but are not used for day-to-day processing.

Data Processing Addendum and subprocessors

Zapla may make a Data Processing Addendum available on request for eligible business customers. Zapla uses third-party subprocessors for infrastructure, messaging, analytics, support and other functions and keeps an internal list of material subprocessors. A summary of main subprocessors is available on request, and Zapla will provide notice of new subprocessors as required by any applicable data-processing terms.

10. Customer content and licence

You retain ownership of your content. You grant Zapla a limited, non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, transmit and otherwise use your content as reasonably necessary to provide, maintain, secure and improve the Services and to comply with law.

You represent and warrant that you have all rights necessary to grant this licence and that your content and use of the Services will not violate law or third-party rights.

Call recording and transcription consent

If you use call recording, voicemail transcription or similar features, you are responsible for providing required notices and obtaining consents before recording or monitoring communications and for complying with all applicable laws, including state and territory laws that may require all-party consent before a call is recorded. You must not record or monitor communications without required consents.

11. Third-party services

The Services may integrate with third-party platforms or applications. Your use of those services is subject to their own terms and privacy policies. Zapla is not responsible for third-party services.

12. Service changes, availability and support

Zapla may modify or discontinue features from time to time. Zapla will use reasonable efforts to provide notice where a change materially reduces core functionality.

The Services may be unavailable during planned maintenance or unplanned outages. During a Trial, Zapla provides email support; priority support is included with certain Plans and may be available as an add-on.

Service levels and credits

Zapla may publish service level or uptime targets for paid Plans. Downtime does not include scheduled maintenance announced in advance, emergency maintenance, or factors outside Zapla’s reasonable control.

If monthly uptime falls below a stated target, Zapla may apply a service credit to your account as described in any applicable SLA. Credits do not convert to cash and expire if your account closes; they are your sole contractual remedy for uptime issues to the extent permitted by law.

12A. Force Majeure

Zapla is not liable for any failure or delay in providing the Services to the extent that such failure or delay is caused by circumstances beyond Zapla's reasonable control, including but not limited to: acts of God, natural disasters, pandemic, war, civil unrest, government action, telecommunications or internet failures, third-party platform or infrastructure outages, carrier disruptions, cyberattacks, power failures, or any other event outside Zapla's reasonable control ("Force Majeure Event").

During a Force Majeure Event, Zapla's obligations under these Terms are suspended to the extent affected. Zapla will use reasonable efforts to resume normal service as soon as practicable and will provide notice to affected customers where reasonably possible.

If a Force Majeure Event continues for more than 30 consecutive days and materially prevents Zapla from providing the core Services, you may cancel your subscription and receive a pro-rata credit for any prepaid unused period.

13. Term and termination

These Terms start when you first access the Services and continue until terminated.

Zapla may throttle, limit, suspend or terminate access where Zapla reasonably believes there is abuse, breach, non-payment, fraud, legal or compliance risk, or risk to the Services or other users.

You may terminate at any time through the app or by contacting Zapla. On termination your right to access the Services ends. Zapla will handle data retention and deletion as described in section 9.

14. Warranties, disclaimers and the Australian Consumer Law

The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Zapla disclaims all implied warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you may have under the Australian Consumer Law or other non-excludable law. Where Zapla’s liability for a breach of a consumer guarantee can be limited, and it is fair and reasonable to do so, Zapla limits that liability to supplying the services again or paying the cost of having the services supplied again.

15. Limitation of liability

To the fullest extent permitted by law, Zapla is not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data, goodwill or business interruption arising out of or related to your use of or inability to use the Services.

Subject to section 14, Zapla’s total aggregate liability for all claims arising out of or relating to the Services or these Terms is limited to the amounts paid by you to Zapla for the Services in the 12 months immediately before the event giving rise to the claim.

16. Indemnity

You indemnify Zapla and its affiliates, officers, employees and agents from and against claims, losses, damages, liabilities, costs and expenses, including reasonable legal fees, arising out of or in connection with your content, your use of the Services, your breach of these Terms or your violation of law or third-party rights, to the extent permitted by law.

17. Governing law, venue and dispute resolution

These Terms are governed by the laws of New South Wales, Australia. The courts of New South Wales have exclusive jurisdiction, and you consent to that venue and jurisdiction.

Before commencing court proceedings, other than urgent injunctive relief, the parties will use good-faith efforts to resolve disputes and may agree to mediation in New South Wales.

You must comply with applicable export control and sanctions laws and must not use the Services in violation of such laws.

18. Changes to these Terms

Zapla may update these Terms from time to time. Updated Terms will be posted with a new “Last Updated” date and, where changes are material, Zapla will provide reasonable notice, for example by email or in-product notice.

Your continued use of the Services after updated Terms take effect constitutes acceptance of the changes. If you do not agree, you should stop using the Services and cancel any paid subscription.

19. Publicity

Zapla may use your name and logo to identify you as a customer on the Zapla website and in marketing materials, in line with any brand usage guidelines you provide. You can opt out at any time by emailing [email protected].

20. Contact

If you have questions about these Terms or the Services, contact:

General: [email protected]
Billing: [email protected]