AI Chatbot
Answer the question. Capture the enquiry.
Answer website questions, collect the details your team needs and book suitable appointments, even after hours.
Book a CallVisitor: Can I arrange an inspection?
Zapla AI: Which property would you like to see?
Answer around the clock.
Keep routine questions moving while your team is busy or offline.
Capture the next enquiry.
Ask what they need and collect their contact details in the chat.
Bring in your team.
Keep people involved when a conversation needs their judgement.
24/7 lead assistant
Know what they need before you reply.
Zapla answers questions, asks about the job and collects contact details. Your team gets an enquiry with context for the next step.
Connect the follow-up
“Electric. Ashfield. Ideally next week.”
Appointments
Book while they’re interested.
Check the calendars you allow, offer an available time and create the appointment once the visitor agrees.
Explore Calendars & Bookings
Bayside Dental · AI Chatbot
Appointment booked
Friday 2 pm
Knowledge base
Your business information. Useful answers.
Use your website pages, documents and written instructions to prepare answers about your services. Test the responses before customers use them.
AI Chatbot · KnowledgeBusiness information
Website pagesServices & service areas
Service guideUploaded document
Team instructionsWhen to involve a person
Apartment hot-water replacements
We replace electric hot-water systems in apartments. Access and strata requirements are checked at the assessment.
Human handoff & unified inbox
Your team can pick up the conversation.
When a request needs a person, bring your team in with the question and conversation context. They can continue the live web chat from Unified Inbox.
Explore Unified InboxKeep new messages in view.
Choose message notifications in Zapla and browser alerts when enabled.
Unified InboxConversations
Guided Launch
Set up with you.
Tested before launch.
We help add the chatbot, prepare its business information and agree the actions it can take.
Talk through your setupGuided Launch is separately priced for a new standard setup.
Plans and setupCan I use it on my existing website?
Yes. Add a floating widget or embed the chat within a page. We check the installation with your existing website during setup.
Can it answer outside business hours?
Yes. An active chatbot can handle routine questions and the actions you enable while your team is unavailable. A human response still depends on your team’s availability.
How do we control the answers and actions?
Supply website pages, documents and written instructions. Choose the questions it should handle, the calendars and actions it can use, and when your team should get involved. Test the responses before launch and keep the information current.
What happens to a new enquiry?
The chatbot can collect contact details in the conversation and create the contact in Zapla. You can choose a pipeline stage and configure follow-up, such as an acknowledgement email. Booking tools can offer availability and create an appointment after the customer agrees.
What if we already use a CRM or booking system?
We review your current tools and the workflow you need. Whether you’re starting with separate inboxes or an existing CRM, we agree where Zapla fits and check available connections before recommending a setup.
Does it work beyond website chat?
Zapla’s AI Chatbot also supports SMS, WhatsApp and email. Channel connections, configuration and usage terms are confirmed during setup. Unified Inbox is your team’s conversation workspace; AI Receptionist handles phone calls.
What does setup cost?
Guided Launch is required for a new standard setup and priced separately from your monthly plan. Our Pricing page sets out the plans and launch options. We confirm chatbot availability, AI usage and any connected messaging charges before you start.
See it around your business
See how Zapla would
handle your enquiries.
Bring the questions your customers ask. We’ll show you what the chatbot can answer, which next steps it can take and where your team should stay involved.
Book a Call