For skin & cosmetic clinics
Less chasing.
More time
with clients.
Reply to new enquiries, send pre-visit information and follow up after consultations. Zapla handles the routine messages while your team looks after the people in your clinic.
“I’m thinking about a first visit. How do I get started?”
The appointment is only
part of the work.
Someone asks about a consultation. A delayed reply can mean they book with another clinic.
Your team sends form links, checks what’s missing and contacts clients again before their visit.
A client asks for time to think after a consultation. Your team has another follow-up to remember.
Website enquiry received
New client enquiries
Reply to new enquiries automatically.
When someone submits a website enquiry, Zapla replies and asks when they would prefer a callback. Your team receives their response and arranges the consultation. Unanswered enquiries receive the follow-up you’ve agreed.
Explore enquiry follow-upAI Receptionist
Answer calls and capture new enquiries.
AI Receptionist answers incoming calls, handles your clinic’s approved routine questions and collects callback details. Your team receives the request and follows up with the client.
Clinical questions and treatment advice go to your qualified team.
Explore AI ReceptionistOptional add-on. Setup and usage charges apply.
I’d like to arrange a first consultation.
Before the first visit
Send appointment details and forms automatically.
Once a consultation is confirmed, Zapla sends your arrival information and contact details form. When the form is submitted, reception gets a notification.
Explore forms and client records
Hi Mia, here are our arrival details and your contact details form.
After a consultation
Send the follow-up your client agreed to.
If a client asks for time to think, Zapla contacts them at the agreed time. Their reply stops further reminders and goes to your team. Treatment questions stay with your clinician.
Explore automatic follow-upAn agreed check-in after the consultation
Clients who haven’t returned
Invite past clients to arrange another visit.
Choose clients your clinic has approved to contact. Zapla sends your invitation and brings replies back to your team to discuss their next visit.
Explore client reactivation
Hi Mia, it’s your skin clinic. If you’d like to arrange another visit, reply here and our team can help.
After a completed visit
Request Google reviews automatically.
After a visit is marked complete, Zapla can send a Google review request. Your team doesn’t have to send each message.
Explore review requestsWorks around your clinic
One place for enquiries and client follow-up.
Spreadsheets and inboxes?
Keep contact details, enquiries and replies together. Your team can see who needs a response and what happens next.
Already using clinic software?
Keep the functions that work well. Use Zapla for replies, reminders and client follow-up your team still handles manually.
Zapla brings client enquiries and follow up together. Your clinical records stay in your clinic software.
Guided Launch
We set up your clinic’s follow-up.
We build and test your agreed enquiry and follow-up workflows with your team before launch.
Explore Guided Launch- 01
Find the gaps
Keep what your existing software does well. Choose where Zapla can reduce chasing.
- 02
Build the follow-up
Agree messages, timing, permissions and who handles replies.
- 03
Test with your team
Check enquiries, booking updates, replies and opt-outs. Measure manual follow-up time and response handling against your starting point.
Room for your whole team
Unlimited users.
One flat platform price.
Reception, the clinic manager and client coordinators share the same conversations without another seat charge.
Unlimited stored contacts under fair use. Guided Launch and communication usage are separate. AI Receptionist is optional. Standard launch includes up to three agreed follow-through automations; extra clinic connections or workflows are scoped separately.
Compare plans and costsA few practical questions
Before you add
anything new.
We use spreadsheets and inboxes. Can we start with Zapla?
Yes. Your team can keep contact details, enquiries, replies and follow-up in Zapla. We help import suitable contacts and set up the agreed messages. Clinical records and consent stay in your clinical system. You do not need another CRM to start.
We already use Timely, Fresha, Kitomba or Pabau. Why add Zapla?
Keep the functions that work well. Zapla can help where your team still handles enquiry replies, consultation follow-up or client campaigns manually. If your existing software already does these jobs well, you may not need another tool.
Does Zapla integrate with our clinic software?
We check your clinic software before confirming a connection. Importing contacts does not automatically keep records updated between systems. Your team continues to manage appointments in its existing diary unless a booking connection has been tested.
Can AI recommend a treatment or answer suitability questions?
No. AI Receptionist handles approved routine questions, such as opening hours and location, and collects callback requests. Treatment suitability, risks, symptoms and recommendations go to your qualified team. We agree how calls needing a person are handled before launch. Direct appointment booking requires a verified connection.
Can we run campaigns for every treatment we offer?
No. Your clinic must approve who is contacted, what the message says and when it is sent. Messages must comply with the advertising rules for your services. Permission to contact someone does not make every treatment promotion appropriate.
What happens when someone replies or opts out?
The agreed reminders stop when the client replies or opts out. Your team receives replies in the conversation. We test both before launch. Current bookings and contact preferences must be kept up to date using the process agreed with your clinic.
Do we move our clinical records into Zapla?
Treatment notes, consent forms, health histories and clinical photographs stay in your clinical system. Zapla uses the administrative information needed for the agreed communication. Enquiries may contain sensitive information, so data handling, access, storage and retention need review before client information is imported.
What about reviews and testimonials?
Collecting client feedback and using clinical testimonials in advertising have different requirements. Check what is appropriate for your services before sending review requests or publishing feedback. A Google review request does not automatically republish a testimonial on your website.
Can Zapla send forms and pre-visit information?
Yes. Zapla can send your approved arrival information and an administrative form link. A connected form is needed to tell when it has been submitted and stop reminders. Sending an external link alone does not confirm completion. Clinical forms stay in your clinical system. Appointment messages require reliable booking information.
See what Zapla can
automate for your clinic.
Show us how enquiries and client follow-up work today. We’ll identify useful automations, check the fit with your clinic software and explain the setup and costs.