Positive reviews
85%
are more likely to use a business after reading positive reviews.
Reviews & Reputation
A good job should keep sellingafter it's done.
Zapla asks for a review at the moment you choose, keeps the feedback connected to the customer, and turns finished work into proof your next customer can actually see.
Customer record
Mia Thompson
Service completed4:12 PM
Zapla AI · Review request
AutomatedHi Mia, thanks for choosing Northside. If you have a minute, we'd value an honest Google review about your experience.
Sent at the moment you choose
Google Business Profile
Review received
Mia T.
Great communication. Everything was clear and the team followed through exactly as promised.
Why reviews matter
People check your reviewsbefore they call.
Your rating matters. So does how many reviews you have and how recent they are.
Review count
47%
won't use a business with fewer than 20 reviews.
Recent reviews
74%
look for reviews written within the last three months.
Higher reviews. Higher visibility.
More reviews and positive ratings can also help your business rank better in local search.
Consumer figures: BrightLocal Local Consumer Review Survey 2026, 1,002 US adults.View source
The part businesses miss
Happy customers leave.Most don't think to review you.
They pay, get back to work, pick up the kids, or move on to the next thing. If nobody asks, a good experience can disappear without ever becoming a review.
94%
are open to leaving a review.
4–6
reviews a year
from the typical consumer.
The missing step
Ask while it's still fresh.
Not two weeks later. Not when somebody remembers. Ask when the work is finished and the experience is still fresh.
The ask
The difference ishow you ask.
Timing matters. Consistency matters. And the fewer steps between the request and the review screen, the easier it is for the customer to act.
Right moment
Ask while it’s fresh.
When the service is complete, after the appointment, when payment clears, or whenever the moment makes sense.
Automatic
Make it automatic.
Once the trigger happens, Zapla sends the request. Nobody has to remember on a busy day.
One tap away
Open the review screen.
The customer taps the link and lands on the review screen. No searching for your business first.
83%
of people asked to leave a review went on to leave one
Customers are willing to review businesses. The missed opportunity is often simply not asking them.
BrightLocal Local Consumer Review Survey 2026What Zapla actually does
Set the rule once.Zapla carries it through.
The workflow starts when the service is complete, waits for the moment you choose, sends the request, and takes the customer straight to the review screen.
Automations /Reviews / Post-service review request
ActiveTrigger
Service completed
Wait
2 hours
Zapla AI
Review request
SMS
Review request arrives
Review screen
Google review opens
When they're still there
Make the human askeasy too.
If the customer is still there, your team can simply say the review link has been sent. No directions. No searching. They can open it from their phone when they're ready.
Review request
Zapla AI · SMS · just now
Thanks again. If you have a minute, we'd really appreciate a quick Google review.
Leave a review
“You're all sorted. I've just sent a review link to your phone. If you've got 30 seconds, would you mind leaving us a quick review?”
What happens next
See the review.See the customer behind it.
The same honest request goes out to eligible customers. If someone is happy, you see the review. If something went wrong, your team sees that too.
Public proof
Positive feedback becomes visible to the next customer.
Daniel K.
Easy to book, clear communication and the team left everything tidy.
Needs attention
If something went wrong, your team should know.
Mia T.Customer reply
The service was fine, but I waited longer than expected and wasn't sure what was happening.
Customer record attachedTeam reply
Connected to the CRM
The review stays connectedto the customer.
The job, messages, review request and response stay in the same customer story, instead of becoming another disconnected inbox.
Customer
Mia Thompson
Northside · Customer
Latest outcome
Review received.
Follow-through complete
Customer history
Context stays attached
17 SEP · 2:10 PM
Appointment completed
Service completed
17 SEP · 4:12 PM
Service marked completed
Review workflow started
17 SEP · 6:12 PM
Review request sent
SMS · neutral request
17 SEP · 7:04 PM
Review received
Google Business Profile
18 SEP · 9:16 AM
Business replied
Handled by team
Included in Zapla
Review Engine is included.
Included in Follow-Through and Growth. No add-on. No separate review-management subscription.
FAQ
The practical questionsbefore you switch it on.
Stop forgetting to ask
Get more reviewswithout remembering to ask.
Choose the trigger, timing and message. Zapla handles the review request as part of the customer journey.