Unified Inbox

Every message.
The whole
conversation.

Bring customer messages, team conversations and customer history together. Give your team the context to answer without asking the customer to start again.

Book a Call Explore the inbox

Unlimited users. One shared customer history.

Unified Inbox

Mia ThompsonSMS conversation

Does the quote include taking the old unit away?

Ben

Yes, removal of the old unit is included in your quote.

Customer context

Mia ThompsonYour contact: Ben

Earlier email · Ben to Mia

“We’ll remove the old hot water unit when we install the replacement.”

Your channels, together.

Handle messages from your connected channels in one inbox.

Mia ThompsonEmail + SMS history

Know the conversation.

See customer history alongside the message you’re answering.

Team Chat

Bring your team in.

Talk with colleagues in Team Chat and keep customer replies separate.

Inside your inbox

The channel changes.
The context stays.

A quote goes out by email. A question comes back by SMS. See both alongside the customer’s details, so your team can pick up where the conversation left off.

Connect the places people contact you

WhatsApp
Email
SMS
Telegram
Messenger
Instagram
Live web chat
Slack
Team chat

One customer. Their conversation and context.

Mia Thompson

Hot water replacement

Email · Ben to Mia

Your hot water replacement quote

Hi Mia, your quote includes installation and removal of the old unit. Let me know if you have any questions.

SMS · Mia to your team

Thanks for the quote. Could you come in the afternoon?

Ben’s reply · SMS

Absolutely. Which afternoon works best for you?

The email, the reply and the customer details. Together when your team needs them.

Less retyping.
Better timing.

Keep useful answers ready to go, and prepare a message when it suits you without having to send it straight away.

Choose a shortcut to see the response

Your saved response

Thanks for getting in touch. How can we help you today?

Ready to use in your conversation

A familiar question. An answer ready.

Save responses you use often and insert them with a / shortcut. Spend less time typing the same opening hours, next steps or welcome message.

To Mia Thompson

Hi Mia, just checking whether you had any questions about your quote.

Try a send time for tomorrow

Scheduled for tomorrow at 9:00 am

Write it now. Send it later.

Prepare your message, then choose the date and time to send it. Get the next conversation ready while the details are still fresh.

A business team member responding to customers from the office

Good service shouldn’t depend on
who answered last.

Shared customer history

Someone else picks up.
The history stays.

When a colleague is on a job, on leave or simply busy, the customer’s history should still be within reach.

Give the person replying the messages, notes and customer information they need to continue the conversation.

One customer record.
Available to the people who need it.

Start from where you are.

Using spreadsheets and separate inboxes? Bring the customer information together. Already using a CRM? We’ll review how Zapla fits alongside your current tools.

Team Chat

Keep your team
in the conversation.

Message customers and talk with your team from one inbox. Keep internal discussions separate from customer replies.

Check a detail with a colleague. Agree on the next step. Give your customer a clear answer.

Customer conversation

Mia

Can someone come out on Friday?

Team ChatInternal conversation

Ben to Alex

Can you take Mia’s booking on Friday?

Alex

Yes, I’m available after 2.

Reply to Mia

Ben

Alex can come out after 2 on Friday. Does that suit you?

Guided Launch

Your inbox.
Set up with you.

We work through the channels, customer information and team access your business needs. You bring the way you work. We help turn it into a practical setup.

Talk through your setup

Built around your business

Your inbox setup

The channels you use

Agree which accounts and conversations belong in your inbox.

NameHistoryNotes

The context you need

Map your customer details and bring across the information you rely on.

The people who reply

Set up team access and walk through how enquiries will be handled.

Before you get started

A few practical
questions.

Can I save replies and schedule messages?

Yes. Create reusable saved responses with slash shortcuts such as /welcome. You can also prepare a message and choose a date and time to send it later.

Which messages can I manage in Zapla?

Connect WhatsApp, email, SMS, Slack, Telegram, Facebook Messenger, Instagram, team chat and live web chat. During Guided Launch, we confirm the account connections and setup your business needs.

Can I see customer information alongside a conversation?

Yes. The inbox connects conversations with the customer profile, so your team can see relevant history and information such as notes, contact owner and pipeline stage.

Can the whole team use it?

Zapla includes unlimited users. We help you set up team access around the way your business works. SMS, email and other usage services have separate usage costs.

What if I already have a CRM or specialist software?

We start by reviewing your current tools and where customer conversations happen. Then we agree what belongs in Zapla and which connections are available, before recommending a move.

Is Unified Inbox the same as AI Chatbot?

They do different jobs. The inbox is where your team manages customer conversations and context. AI Chatbot is the separate capability for automated customer conversations.

How do we get started?

Book a call to walk through your current enquiry process. Guided Launch helps map the setup, customer information and team workflow so you have a practical starting point.

See it around your business

Better replies start
with the full picture.

We’ll show you where the inbox fits, what your team would see and how Guided Launch would work for you.

Book a Call