Business Phone & Power Dialler

Make the call. Keep the context.

Make and receive customer calls from your browser. Return enquiries with the customer’s notes close at hand. Work through selected contacts with Power Dialler and use your own quick actions to move the enquiry forward.

Book a CallExplore Power Dialler

Phone numbers and call usage charged separately.

A lighting showroom owner talking with a customer through earphones at her computer
ZaplaBusiness Phone

Outgoing call

Mia Thompson

Call in progress

Saved contact note

Kitchen pendants. Requested a callback.

Power Dialler

One list.
One call at a time.

Select CRM contacts and push them to Power Dialler. Save what was agreed, then continue when you’re ready.

From your CRM contacts

Selected for a callback

  • Mia ThompsonKitchen lighting enquiry
  • Daniel RossRequested a quote callback
  • Priya ShahDiscuss showroom visit
ZaplaPower Dialler

Mia Thompson

Call completed
Your saved note

Warm-white pendants. I’ll email Mia a shortlist.

Next contactDaniel Ross

You choose when to continue

NextCall now

Phone quick actions

Your next step. Right on the phone.

Build the shortcuts your team uses after a call.

Add your own shortcut

Choose the name, icon, colours and action.

ZaplaBrowser phone

Mia Thompson

Call completed

Your shortcuts

  • Pipeline
  • Follow-up
  • Booking
Add to pipeline

Review and save the lead.

Start follow-up

Run your chosen workflow.

Book a visit

Open your booking page.

Buy a business number.

  • AUAustralia
  • UKUnited Kingdom
  • USUnited States
  • CACanada
  • SGSingapore
  • HKHong Kong
  • DEGermany
  • FRFrance

Availability, local requirements and rates vary.

Record. Transcribe. Revisit.

Enable recording and transcription.

Mia ThompsonCall history
RecordingTranscript

“Could you email the warm-white options?”

For AI-handled callsAI Receptionist
For shared messagingUnified Inbox

Guided Launch

Fit the phone to
the way you work.

We’ll work through your numbers, call handling and follow-up with you.

Talk through your phone setup

Required for new standard plans. Priced separately.

What do I need for browser calling?

An active phone setup, a number, a computer with a microphone and speakers or headset, and reliable internet. We check permissions and calling requirements during setup.

How do I work through the calling list?

Use Call now for the current contact and Next when you’re ready to continue. Your team saves notes and decides the follow-up.

How are incoming calls handled?

Assign a number to selected people or make it account-wide. An optional caller menu can help direct incoming calls. We agree the arrangement during setup.

Where do I find recordings and transcripts?

In Call History, alongside call details. Enable recording and transcription in your phone setup. Save agreed next steps separately in a contact note.

Does Zapla support A2P / 10DLC?

Yes. Register your brand and campaign for business SMS using US local numbers. Carrier approval and separate registration and campaign fees apply. This is SMS setup, separate from voice calling.

What costs are separate?

Phone numbers and call usage are separate from your subscription. We confirm rates and recording or transcription charges before activation. Guided Launch is required for a new standard plan and priced separately.

See it around your business

See how your team would
handle calls in Zapla.

Bring a customer-calling job you do today. We’ll walk through the conversation, the contact list and what your team does next.

Book a Call