1-on-1
One host. One customer.
Consultations and individual appointments.One host
One attendee
Calendars & Bookings
A good time for them. A day that works for you.
Give customers a booking link. Offer the times, people and appointment types that work for your business.
Emma’s booking
Project consultation
30 minutes · With Alex Chen
November 2026
| M | T | W | T | F | S | S |
|---|---|---|---|---|---|---|
Sydney · AEDT (UTC+11)
10 November
From Emma’s booking formEmma Wilson
What would you like to discuss?
Kitchen renovation · Benchtop materials
Appointment booked
Tuesday 10 November · 10:30 am
They choose a time.
You know who’s coming.
From a shared link or your website, customers choose an available date and time, add their details and see their booking confirmed on screen.
Ask for useful details in your booking form. For returning customers, your team can also review their existing CRM history.
Send bookings to the calendars your team uses.
Google Calendar
Microsoft 365
Apple iCloud
Five ways
to meet.
Choose the calendar format that fits who needs to be there.
Group booking
One host. A shared session.
Workshops, classes and group appointments.One host
Multiple attendees
Collective
Your team, in the same meeting.
Joint consultations with one customer.Multiple hosts
One attendee
Round robin
One customer. One host from your team.
Appointments different team members can handle.One host booked
One attendee
Event
A particular date. Its own time slots.
Open days, information sessions and special occasions.18 Nov
Project open day
10:00 am or 2:00 pm
Confirm. Remind.
Help them rebook.
Send confirmations and reminders by email or SMS. When your team marks an appointment as missed, follow up with a link to book again.
Explore Automation BuilderProject consultationRecording
MicrophoneCameraShare screen
After the meeting · Attendee’s CRM record
Emma Wilson
Recording saved
Project consultation
Meeting recording
Transcript saved
Emma Let’s compare the light stone with the timber.
Alex I’ll send both options for you to review.
Video meetings.
Saved in your CRM.
Use Zapla’s Meeting Rooms to host video consultations and team meetings in your browser. Share your screen to walk through a plan or proposal together.
Meetings are recorded and saved, with transcripts saved to attendees’ CRM records. Revisit what was said before the next conversation.
Share a room link. Keep access public, or choose the contacts and team members who can join.
Guided Launch
Set up for the way
you book.
We work through your services, team calendars, booking form and message automations, then test the customer journey, including changes and cancellations, before launch.
Guided Launch is the separately priced initial setup. We agree the scope around your business and the tools you already use.
Talk through your setupAre meetings recorded, and where are transcripts saved?
Yes. Meetings are recorded and saved, and their transcripts are saved to attendees’ CRM records. Your team can revisit the recording and read what was said with the attendee’s customer history in view.
Can I host video meetings inside Zapla?
Yes. Meeting Rooms lets you create native video meeting rooms and share a room’s unique link. Guests join in the browser, with camera and microphone controls and screen sharing. Public rooms allow anyone with the link; restricted rooms let you select up to four contacts, alongside selected team members. The four-contact limit applies to the restricted invitation list.
Can I set my hours and appointment lengths?
Yes. Set working days, hours and a time zone, including split time ranges. Give each booking type its own duration and minimum notice. If you offer several services, customers choose one before selecting a date and time.
Can I collect details before the appointment?
Yes. Link a custom booking form to ask the questions your team needs, and map relevant answers to contact fields. Existing contact profiles also bring together messages, notes, forms and bookings. You can adjust the booking page’s fonts and colours, share its link or embed it on your website.
Can customers book from another time zone?
Yes. The booking page detects the visitor’s time zone and lets them change it, so they can choose a time in their own time zone.
Can I automate confirmations, reminders and missed-appointment follow-ups?
Yes. Send confirmation and reminder messages using a configured booking automation. When your team marks an appointment as missed, a status-change automation can send a link to book again. Choose the calendar, booking statuses, messages and timing during setup. Message usage is charged separately.
How do changes and cancellations work?
Customers contact your business to change or cancel. Your team can edit the booking’s start and end time or update its status. A status only releases the time for another booking when its slot-release setting is enabled.
What if I already have a CRM or booking system?
We start with your current tools. If you use email and a diary, we can map a first booking flow. If you have a CRM or specialist booking system, we review where Zapla fits and what connections are supported before recommending a change.
See it around your business
Make room for
your next customer.
Bring the appointments you offer and the calendars you use. We’ll show you how a booking could work from the customer’s first choice to your team’s next step.
Book a Call